Smartplay International Inc.Smartplay designs and manufactures traditional lottery drawing equipment, digital random number generator systems, bingo blowers, lottery balls and gaming-related services.
Millions in winnings and thetrust of your customers are on the line. As your partner, we take this responsibility very seriously. Here are a few reasons why over 400 why lotteries, casinos and igaming companies worldwide — including over 60 customers in China, Singapore, and Taiwan – trust Smartplay drawing systems . . .
Product Reliability
Many of our lottery systems have been in use continuously for 25 years. This is only possible by using the highest quality materials and incorporating manufacturing innovations that simplify operation and lower risk. Our drawing systems have been tested and certified by leading certification companies including GLI, KPMG, Eclipse, Delahanty Consulting, and BMM.
Our records show that over the last 10 years, we’ve had only 79 service requests outside regularly scheduled maintenance. Many clients are running machines continuously, drawing every 5 or 10 minutes — thousands of draws per week.
Written Product Warranty
New machines are warranted for one-year from the date of delivery or 10,000 draw cycles, whichever comes first. We also offer extended warranties and service agreements.
Worldwide Customer Support
One-third of our 35 employees are trained and on-call for service and support. We are available 24/7. Service technicians are located in both the United
States and Europe. We employee no outside contractors. Our team travels
thousands of miles each month providing routine maintenance for 200+ active
customers in 114 countries.
Industry Participation
Smartplay is a member of the World Lottery Association (WLA) and North American Association of State and Provincial Lotteries (NASPL). Smartplay is also ISO ISO 9001-2015
certified.
